It’s official on this blog that BT are the worst company to provide you with telecom services.

BT tower

Ofcom, the telecoms watchdog stated that installation times have lengthened and called it ‘unacceptable.’ However like all organisations that simply use the word ‘unacceptable’ it is in the wake of the knowledge that it has happened and already been accepted.

Ofcom instructed BT to cut installation times for leased lines from 48 days to 46 days. Wow thanks Ofcom, that will really help to sort things out. In the meantime the ‘unacceptable’ service will just have to be accepted.

In March 2016 the Evening Standard reported that BT had been ordered to install lines for business more quickly.

It came in the wake of a complaint from the Criterion Theater’s new owners the Milan-based Savini restaurant group, which the Evening Standard had also reported earlier in March.

Savini restaurants feature traditional Italian cuisine with a lively social bar culture. The Savini brand has been trading since 1867 and the opening of the Criterion restaurant in Piccadilli Circus was to be the group’s first venture outside of Italy and a high profile event.

Yet, Savini Restaurants have experienced a wall of incompetence from BT Business and it makes one wonder why on earth they simply didn’t dump them for a different provider.

The Savini Group made literally hundreds of enquiries with BT Business and remained four months later without phone or internet services.

Since taking over the property in November 2015, the Group have tried to arrange a launch opening PR event and have paid hundreds of pounds for BT technicians to visit. However it took two months for the first visit to happen and a further two months for the last visit on 4 March.

Savini at Criterion have been severely affected by the lack of telecoms provision and it’s fair to call it a fiasco and a disgrace.

BT stated: “We apologise for the delay in providing service to Savini at Criterion restaurant. We’re trying to provide them with phone and broadband as quickly as possible.

Okay BT spokesperson, we just don’t believe you! ‘As soon as possible’, really!

BT customer service is considered one of the worst to experience and this has been the case for thirty years.

My own experience many years ago was at a time when I was seriously ill and unable to work. I made arrangements with my creditors all except BT who gave me such a hard time that I made a complaint. I told them then that I would never use their services again; and so far, thirty years on, I remain BT-free.

Fortunately for us, privatisations create competition and BT were thrown in the arena to fight for their market share. It seemed as though this great British product would fare well and dominate telecoms infrastructure forever. However their way of thinking has always been to rely on a standard connection fee that they demand in return for absolutely no service provision.

This translates into a core reasoning that for any business issue or problem the solution is to simply throw money at it. BT Sport for example, a group of sports television channels provided by BT was launched on 1 August 2013 and was provided free to customers on their TV XL package.

To date, the provision of sports channels and its dominance in sports broadcasting has arguably been its greatest success as it continues to dominate sports coverage. The problem is when you have the money to throw at it then the company will survive, but for me I don’t care much for it, and if you deeply upset your customers, it’s likely to cause a parting for life.

Re: BT is the worst company I have ever dealt with
23-08-2013

I need all my composure whilst writing this post to avoid using bad language because frankly I wish to mutilate the idiot(s) responsible for the utterly woeful customer experience I continue to have with BT and its wretched call centre. Searching the web I see there is a multitude of human beings who continue to be driven mad by this company.

Above post found on the BT forum.

In this article from 2012 published by Ben rossi on information-age.com, he announces that the Post Office dropped BT as the network services provider for its home phone and broadband services.

“BT was a part of the Post Office until 1981. Commenting on the Post Office’s decision, BT said that the two parties had been “unable to reach a commercial agreement” after BT gave notice on the contract in July 2011.”

The Post Office looked to an alternative provider in the Japanese company Fujistu and signed a five year contract for it to bring together TalkTalk to provide the network infrastructure; Capita to provide customer services, and MDS for customer billing.

The Post Office had been selling BT phone and broadband services since 2007 in a four year contract worth £750 million and had an existing base of half a million customers in the UK. The contract for Fujitsu to handle the migration was estimated at £500 million and TalkTalk stated that it anticipated to make over £100 million over the term of the five year contract.

This all means lost revenue for BT and undoubtedly losses at the bottom line effected the standing charge for their customers. However, they were busy setting up BT Sports, a service that was launched just a year later on 1 August 2013 and this meant their share price continued to rise despite making a mess of the telecoms business. Many companies diversify their business interests but not at the expense of their core business. BT shares today (2018) remain at around the same price as they were worth at the end of 2012.