It’s official on this blog that BT are the worst company to provide you with telecom services.
Ofcom, the telecoms watchdog stated that installation times have lengthened and called it ‘unacceptable.’ However like all organisations that simply use the word ‘unacceptable’ it is in the wake of the knowledge that it has happened and already been accepted.
Ofcom instructed BT to cut installation times for leased lines from 48 days to 46 days. Wow thanks Ofcom, that will really help to sort things out. In the meantime the ‘unacceptable’ service will just have to be accepted.
In March 2016 the Evening Standard reported that BT had been ordered to install lines for business more quickly.
It came in the wake of a complaint from the Criterion Theater’s new owners the Milan-based Savini restaurant group, which the Evening Standard had also reported earlier in March.
Savini restaurants feature traditional Italian cuisine with a lively social bar culture. The Savini brand has been trading since 1867 and the opening of the Criterion restaurant in Piccadilli Circus was to be the group’s first venture outside of Italy and a high profile event.
Yet, Savini Restaurants have experienced a wall of incompetence from BT Business and it makes one wonder why on earth they simply didn’t dump them for a different provider.
The Savini Group made literally hundreds of enquiries with BT Business and remained four months later without phone or internet services.
Since taking over the property in November 2015, the Group have tried to arrange a launch opening PR event and have paid hundreds of pounds for BT technicians to visit. However it took two months for the first visit to happen and a further two months for the last visit on 4 March.
Savini at Criterion have been severely affected by the lack of telecoms provision and it’s fair to call it a fiasco and a disgrace.
BT stated: “We apologise for the delay in providing service to Savini at Criterion restaurant. We’re trying to provide them with phone and broadband as quickly as possible.”
Okay BT spokesperson, we just don’t believe you! ‘As soon as possible’, really!
BT customer service is considered one of the worst to experience and this has been the case for thirty years.
My own experience many years ago was at a time I was ill and unable to work. I was able to make arrangements with my creditors excepting BT who gave me such a hard time that I made a complaint. I told them at that time that I would never use their services again.
Fortunately for everyone, privitisations brought with it competition and the likes of BT were forced to fight for market share. However their thinking seems to be that if they throw enough money at it, that’s a solution. BT Sport for example.
I have been using an alternative provider since my dissapointment with BT. I don’t care that they offer free sports. They should wake up and realise that when you deeply upset a customer, it’s likely to cause a parting for life.
Re: BT is the worst company I have ever dealt with
I need all my composure whilst writing this post to avoid using bad language because frankly I wish to mutilate the idiot(s) responsible for the utterly woeful customer experience I continue to have with BT and its wretched call centre. Searching the web I see there is a multitude of human beings who continue to be driven mad by this company.
Above post found on the BT forum.